FAQ

Frequently Asked Questions

1. Are your jewelry pieces waterproof and tarnish-resistant?

Yes! All our stainless steel jewelry is waterproof, non-tarnish, and designed for long-lasting shine – perfect for daily wear.

2. Is your jewelry hypoallergenic?

Absolutely. Our pieces are made with nickel-free, hypoallergenic stainless steel, ideal for sensitive skin.

3. How do I place an order?

Simply add your favorite pieces to cart and proceed to checkout. You’ll receive a confirmation email once the order is placed.

4. When will my order be shipped?

Orders are usually shipped within 3 business days. You’ll receive a tracking link via email once it’s on the way.

5. How long does delivery take?

Fast shipping: 3–5 business days
Standard shipping: 5–9 business days

6. How can I track my order?

Use our Track Your Order page and enter your tracking number.

7. What is your return policy?

We accept returns within 30 days. Items must be unused and in original packaging. Check our Returns Policy for details.

8. Do you offer gift packaging?

Yes! All orders are packed in elegant pouches or boxes, ready for gifting.

9. Can I request model or product videos?

Sure! DM us on Instagram @fugui.wholesale.jewelry to request live model photos and videos.

10. Do you offer wholesale options?

Yes — learn more and apply on our Wholesale Page.

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