What does quantity one buy?+
One listed unit: a single piece, a pair or a stated set, as described on the product page. Earrings are sold as a pair. Retail customers can order directly; dealers can contact us for a separate quote.
How do I choose the right size?+
Check the selected option and written measurements on the product page. Use a ring sizer for a more reliable ring fit. If a general chart differs, follow the product’s listed finger circumference. For necklaces and bracelets, check length and any extender separately from stone size or width.
Is a report included?+
GRA documentation is included with our current moissanite collection. Optional NGIC reports are handled by inquiry; contact us before ordering to confirm coverage, the charging basis and timing.
Can I wear it in the shower or pool?+
Remove plated jewelry before bathing, swimming or using household cleaning chemicals. Silver can tarnish and plated surfaces wear over time. Keep pieces dry and store them separately.
What if I need help with my order?+
Contact FUGUI Jewelry with the product link and the options you are considering. For an existing order, include your order number and the email address used at checkout.
What will my first order cost?+
Add the merchandise subtotal after discounts, the applicable shipping charge and any other taxes shown at checkout. For covered destinations, shipping is US$30 below US$99 in merchandise after discounts, and free at US$99 or more.
What if an item has a quality issue?+
Contact us with your order details and a description of the problem, with clear photos and a video where possible. After receiving the details and supporting information, we reply and arrange the next steps within two business days. We bear the costs of resolving confirmed quality issues, including any necessary return shipping.