Everyday wear
- Put jewelry on after perfume, lotions and sprays have dried.
- Remove it before swimming, showering, exercise and household cleaning.
- Avoid pulling on chains, bending settings or catching jewelry on clothing.
Start with a gentle wipe
After wear, use a soft, dry, non-abrasive cloth. Choose a method suitable for the metal, finish and setting as well as the stone.
Swipe or scroll the table sideways if needed. All measurements keep their stated units.
| Method | Guidance |
|---|---|
| Soft, dry, non-abrasive cloth | The first step after wear. |
| Wet cleaning | Only for a piece confirmed suitable; follow its specific care notes. |
| Abrasive polish, silver dips or harsh chemicals | Avoid unless specifically confirmed suitable for the piece and finish. |
| Ultrasonic or steam cleaning | Ask for advice first; do not assume suitability from the gemstone alone. |
If your piece is suitable for wet cleaning
Use lukewarm water and a little mild soap. Clean gently with a soft cloth; a soft brush can reach small spaces around a secure setting. Rinse carefully and pat dry with a soft, lint-free cloth. Follow any care notes for additional decorative materials.
If a wipe is not enough, or the surface has changed color, contact us with a product link or photo before using a polish or chemical cleaner.
Back to contents ↑Store dry and check before wearing
- Make sure jewelry is completely dry before storing or packing.
- Store pieces separately in a dry soft pouch or lined compartment to reduce scratches and tangling.
- Check for a loose stone, bent prong, damaged chain or clasp. Set the piece aside if anything appears loose or damaged.
For resale displays, use clean, dry surfaces, handle pieces gently and share each item’s care instructions with your customers.
Back to contents ↑Ask before treating a problem
Send the product link or order reference and a clear photo of the condition. Stop wearing a piece with a loose or damaged setting until it has been assessed.
For a faulty, damaged, incorrect or misdescribed item, follow the return and refund policy and contact us before sending anything back.
Ask about careBack to contents ↑